Two ways to delete
Whichever route you take, the result is the same: the connection is removed, the tokens are destroyed, and the data we hold for that connection is erased.
1. From Facebook
Open Facebook › Settings & privacy › Settings › Apps and websites, find AdMindra and choose Remove. Facebook then notifies us automatically. We delete the stored connection, the access tokens and the Page and Instagram identifiers linked to it, and we return a confirmation code you can look up on this page.
2. By asking us
Email support@admindra.com from the address on the account and write that you want your data deleted. We confirm within five working days and complete the deletion within thirty days.
What is deleted
- Meta access tokens and page access tokens.
- The stored link between your workspace and your Facebook Page, Instagram account and ad account.
- Profile details we received from Meta at login: name, email address and account identifiers.
- Instagram post identifiers and thumbnails cached for boost cards.
What is not deleted, and why
Deleting your AdMindra connection does not delete anything inside Meta. Ads, ad sets, posts and their results stay in your own ad account and on your own Instagram — they are yours, and we never had the right to remove them. Removing the connection only stops us from reading or changing them.
We also keep, for as long as the law requires:
- Invoices and accounting records. Swedish bookkeeping law requires seven years.
- A minimal audit record that a deletion happened, with the date and the confirmation code. It contains no personal data beyond that.
Deleting the whole account
Removing the Meta connection leaves your AdMindra workspace intact — your ad drafts, images and reports stay. To have the workspace itself deleted as well, say so in the email and we will remove it, including uploaded assets and campaign material.
Checking a deletion
The automatic route returns a confirmation code. Send it to support@admindra.com and we will confirm the status in writing.